Carmel and Indianapolis, Indiana
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Answers To All Your Questions
It is our mission to to provide a healthy and pawsitive pet styling or daycare experience for your furry family member in a professional, clean, safe, and fun environment where you will feel comfortable leaving your pet for care. Focusing on continued education enables us to bring you high standards of safety and style, while providing consistent high quality care, professional pet styling, and daycare. We treat each and every pet with kindness, respect, and love, just as we would treat and spoil our own pets!
Does my pet need to be vaccinated?
To assist in providing a safe environment for all of our clients, we require that all pets be current on Rabies. Evidence of such vaccination shall be provided by each pet owner, as necessary.
We require all owners to execute a services agreement which are provided on-site. For your first appointment please plan to bring your pet’s vaccination records. Alternatively, if you give us advance notice and consent, we can save you some hassle and call your veterinarian directly to obtain your pet’s vaccination records.
What time can I drop off my pet?
For Pet Styling and Bathing appointments you should plan to drop off your pet between 8:00-10:00am (Carmel) or 7:30-8:00am (Downtown Indianapolis)
When should I expect to pick up my pet?
We will text you when your pet is finished with their services.
The Pet Spaw has a prompt closing time of 6:00p.m. Therefore, if your pet is not picked up before this time, The Pet Spaw will transport your pet to a nearby overnight boarding facility, for a transfer fee of $65. In addition to the transport fee, the pet owner will assume boarding fees payable to the overnight boarding facility.
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What if I need to cancel?
We are aware that situations may arise which require you to cancel your professional pet styling or daycare appointment. However, we do require a 24-hour notice of cancellation. If a 24-hour notice is not given, the base grooming or daycare fee will be charged and invoiced to you by mail.
Is there still a question that you’d like answered? Please don’t hesitate to get in touch.